1. Basic data
IKAN partner sro, U Kublova 1021/20, 147 00, Prague 4
ID: 273 73 894, VAT ID: CZ27373894
(hereinafter referred to as "the Supplier")
Establishments and contact details:
The opening hours and addresses of individual establishments are listed in the Contacts section.
The account number for non-cash payments is shown on the issued deposit invoices and invoices.
2. Order goods
The list of goods on our website is a catalog of commonly supplied goods. The supplier does not guarantee the immediate availability of all items of goods. The availability of goods will always be confirmed on demand.
To order, the customer selects the goods, duly completes the order form and sends the order. The sent goods order is a proposal to conclude a purchase contract. The order also serves to reserve goods.
Prices of goods can be verified by the customer for individual items of goods. Prices for shipping and other charges will be collected during the order process.
The total cost of the goods, including the associated charges, will be calculated before the order is sent, and the customer will be asked to accept it.
Cancel an order
Both the customer and the supplier may cancel the customer's order without giving any reason until the supplier confirms the order. If an order is canceled by the supplier, it will usually indicate why the order cannot be confirmed.
Cancellation of the order after the conclusion of the purchase contract is possible only upon prior agreement of the supplier and the customer, and under conditions that they mutually agree.
3. Sending the goods
For goods that are to be sent to the customer by post or mail order, a binding confirmation of the order by the supplier is required for the actual conclusion of the purchase contract.
Binding confirmation of the order does not automatically generate an electronic confirmation of order acceptance into the supplier's system, but it is an electronically sent confirmation marked as "final order confirmation" or telephone order confirmation by the supplier, when the supplier and customer confirm the content of the order, especially the type of goods, number of pieces, price for goods and shipping, and the method and date of delivery. The purchase contract is concluded at the moment of confirmation.
The ordered goods will be delivered as soon as possible by post or by another carrier, usually within 1-5 working days after the binding order confirmation, according to its availability and operational possibilities of the supplier.
Goods are deemed delivered by delivery to the address specified by the customer in the order.
Way of transportation
Transport to the specified address is provided by the supplier, in the whole of the Czech Republic. The cost of shipping varies according to the mode of transport chosen. The customer chooses the specific delivery method.
The way of paying the price for the goods
The customer has several options to pay the purchase price for the goods. Goods can be paid in full in person at the supplier's premises, cash on delivery at the place of delivery of the goods via contract mail service, payment by consumer credit or by transferring the purchase price to the supplier's account under the relevant variable symbol that identifies the payment. Payment can also be made by postal order.
The installation of goods or assembly is not part of the purchase contract.
Takeover of goods
The customer is obliged to inspect the goods immediately upon receipt. If mechanical damage to the product packaging is found, the customer is obliged to check the condition of the goods in the presence of the carrier and to make a record of the damage of the shipment in case of damage and to confirm this by the carrier.
Based on the completed record, the customer will be provided with a reasonable discount or a new product delivered. The customer is also entitled to withdraw from the contract.
By signing the delivery note, the customer agrees to take over the goods and confirms that they have arrived mechanically undamaged. Later complaints caused by traffic cannot be disregarded and will be rejected.
The terms and conditions for accepting the goods, including liability relationships, vary depending on the carrier selected, more in the "right" section.
Communication between customer and supplier
Further communication between the supplier and the customer is done by electronic mail, unless the parties agree otherwise.
4. Personal collection of goods
The goods are reserved to the customer at the supplier's premises for a period of 3 working days from the call for goods.
The customer has the right to inspect the goods at the supplier's premises before concluding the purchase contract.
In the case of personal collection of goods at the supplier's premises, the purchase contract is considered to be concluded only after payment of the entire purchase price and receipt of the goods by the customer.
5. Warranty conditions and claims - exercise of liability for defects
Warranty period and warranty card
The warranty period begins with the receipt of the goods by the customer.
The warranty period is given for each item in its description. If a warranty certificate exists for the product, it is issued on the day of sale. If the warranty card does not exist, it serves as a warranty card a tax document.
The warranty does not cover normal wear and tear of the goods (or parts thereof) caused by use. A shorter product life in such a case cannot be considered a defect and cannot be claimed as such.
Customers who use the goods for the purpose of doing business or trade with the product are not covered by the Civil Code. In this case, the warranty period is set by the specific importer of goods to ČOR. The warranty period stated on our website is intended only for the consumer, not for the entrepreneurs who buy the goods as part of their business activities (purchase at Company ID).
If the customer discovered a defect on the purchased goods during the warranty period, which was not caused by its improper use, but by the defect of the product itself, he has the right to claim the goods within the warranty period.
If the customer wants to complain about the goods purchased in our online store, the customer will make a complaint, specifying in particular the type of product, its serial number, sales receipt number and description of the defect. It will send the written complaint by e-mail, or will bring it to our premises in person. Within two working days, the customer will be sent information about the next procedure, namely the address of the authorized service center, which is closest to the customer's residence, or the address where the customer sends the claimed goods.
It is advisable to send the goods in their original packaging or in a suitable shipping container, as the supplier is not liable for any mechanical damage before accepting the goods. In the case of a justified complaint, the customer is entitled to a refund of the postage at the lowest necessary amount for safe delivery (it is necessary to provide proof of this transport). In the event of an unjustified claim, the consumer is not entitled to reimbursement of the costs associated with the handling of the claim, and the supplier is not entitled to a reimbursement of the costs incurred on his part (unless the consumer was, for example, repeating an unjustified claim that can already be inferred alleged abuse of consumer rights).
Settlement of the claim
The supplier or service center will assess the legitimacy of the complaint about the defect on the goods and after the assessment will notify the customer by phone or email about the way of handling the complaint. Subsequently, the customer will be asked to pick up the claimed goods.
The deadline for settling a claim is according to Act No. 634/1992 Coll. thirty days.
6. Withdrawal from the contract
Customer's right of withdrawal
The customer is entitled to withdraw from the contract if the supplier does not meet the agreed delivery terms.
The customer who does not buy goods in the course of his business or other business activities has the right to withdraw from the contract within 14 days from receipt of the goods in accordance with § 53, par. 7 and § 54 of the Civil Code.
Supplier's right of withdrawal
The Supplier is entitled to withdraw from the contract only until the goods are dispatched, and only in the case of unavailability of the goods or a significant change in the price of the goods. However, before resigning, the supplier is always required to contact the customer to agree on further steps.
Procedure in case of withdrawal
Given that in the event of withdrawal, the contract is canceled from the outset, the supplier will refund or replace the customer and the customer with all received performance.
The customer can withdraw from the contract by informing the supplier of this fact electronically at the email address or in writing at the supplier's premises.
When withdrawing, it is necessary to state the order number, variable symbol and date of purchase and submit the original proof of purchase.
If the customer has already received and received the goods, he will send the goods back to the supplier's premises, where the supplier will assess the returned goods without undue delay. Goods sent back to the supplier must be intact, undamaged, complete (including accessories and all documents provided, including proof of purchase).
In the event that the goods are returned to the supplier in a state other than intact, the customer is obliged to reimburse, in particular, the costs related to putting the goods back to their original condition and damage to the goods. The reimbursement of these costs and damages occurs by the fact that the purchase price returned by the Supplier in case of withdrawal is reduced accordingly.
If the customer fulfills all the above conditions for withdrawal from the contract, the supplier will return the already paid purchase price or its part within 30 days after returning the goods. The Supplier returns the funds to the buyer's account after signing the credit note.
7. Consumer Privacy
The Supplier collects the Customer's Personal Information with the Customer's consent, namely name, address, telephone and email connection. These data serve primarily to facilitate future customer orders.
If the customer agrees, the vendor can email him / her a business message with news, offers, advertisements, and offer participation in surveys and market surveys.
The supplier does not pass on personal data to any other person.
The customer can change the data stored and processed by the customer at any time after logging into the "customer section".
The Customer may revoke his consent to the storage and processing of personal data or to the sending of commercial communications at any time by sending an email message or notifying the Supplier by telephone.
8. Final Provisions
These terms and conditions are valid for all purchase contracts concluded between the supplier and the customer.
The Supplier reserves the right to change the Terms and Conditions. The amended terms and conditions shall be announced in an appropriate manner on the website, as well as in its premises, at least one month before the effective date of the new terms and conditions.